Refund policy
Refund & Return Policy
At Vinock, customer satisfaction is our priority. We want every customer to enjoy a confident and pleasant shopping experience when choosing a dress for prom, a wedding, a party, or any other special occasion.
If you are not completely satisfied with your purchase, please contact our customer service team. We will review your request and work with you to find the best possible solution according to the conditions outlined in this policy.
Return Period
Customers may request a return within 14 days after receiving their order.
To be eligible for a return, you must contact our customer service team within the 14-day return period and provide your order number and the reason for the return.
Returns requested after the 14-day period may not be accepted.
Return Requirements
To be eligible for a return, the item must meet all of the following requirements:
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The dress must be unworn, unused, and in its original condition.
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The item must be returned with its original packaging and accessories, if applicable.
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The dress must not have stains, makeup marks, perfume odors, pet hair, or other signs of use.
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The item must not have been washed, altered, damaged, or modified in any way.
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Items returned without prior authorization from our customer service team may not be accepted.
Please try on your dress carefully and avoid wearing makeup, perfume, deodorant, or jewelry that could leave marks or damage the fabric.
How to Request a Return
To request a return, please follow these steps:
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Contact our customer service team with your order number and reason for the return.
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Our team will review your request and provide return instructions if your return is approved.
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Ship the item according to the return instructions provided by our customer service team.
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Once we receive and inspect the returned item, we will process your refund if the item meets the return requirements.
Please do not send a return package before receiving return authorization from our customer service team.
Return Address
Please contact our customer service team before sending any return.
We will provide the appropriate return address and return instructions after your return request has been reviewed and approved.
Do not send your return to the business address shown on this website unless our customer service team specifically instructs you to do so.
Refund Process
Once we receive and inspect your returned item, we will process your refund within 1–3 business days.
Approved refunds will be issued to the original payment method used for the purchase.
Please note that the time required for the refunded amount to appear in your account may vary depending on your payment provider, bank, or financial institution.
Original shipping charges are generally non-refundable unless the return is due to an incorrect, damaged, or defective item caused by us.
Damaged, Defective, or Incorrect Items
We carefully check orders before shipment. However, if you receive an item that is damaged, defective, or different from what you ordered, please contact us within 14 days after delivery.
Please provide:
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Your order number
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A clear description of the problem
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Clear photos showing the issue
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Photos of the item and packaging when applicable
Our customer service team will review the information and provide an appropriate solution.
If the issue is confirmed to be caused by our error, we may offer a replacement, refund, or another appropriate solution.
Size and Fit Issues
We recommend carefully reviewing our size chart before placing your order.
Because different dress styles may fit differently, please check the measurements provided on the product page and choose your size carefully. If you are unsure about sizing, we encourage you to contact our customer service team before placing your order.
If a dress does not fit as expected, please contact us within the 14-day return period.
Returns due to size, fit, personal preference, or change of mind are generally accepted only when the item meets all return requirements. Customers are responsible for the return shipping costs for these types of returns.
Non-Returnable Items
For hygiene, product protection, and quality-control reasons, certain items may not be eligible for return, including:
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Items that have been worn, washed, altered, or damaged after delivery.
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Items with stains, makeup marks, perfume odors, pet hair, or other signs of use.
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Items returned without prior approval from our customer service team.
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Final sale items or promotional items clearly marked as non-returnable.
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Items that cannot be resold due to their condition upon return.
If an item does not meet our return requirements, the return may be rejected and the item may be sent back to the customer.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an item that was defective, damaged, or incorrect due to our error.
We recommend using a trackable shipping service when returning an item. Please keep your return shipping receipt and tracking information until your return has been fully processed.
Vinock is not responsible for packages that are lost, stolen, or damaged while being returned to us when the return is arranged by the customer.
We do not charge a restocking fee for approved returns.
Exchanges
If you would like to exchange an item for another size, color, or style, please contact our customer service team before sending the item back.
Depending on product availability and the circumstances of your request, we will advise you of the available options.
In some cases, placing a new order and returning the original item may be the quickest way to receive a different size or style.
Order Cancellation
If you need to cancel an order, please contact our customer service team as soon as possible after placing your order.
Because orders may enter processing or production shortly after purchase, we cannot guarantee that every cancellation request can be accepted.
Once an order has been shipped, it can no longer be canceled and must follow the applicable return procedure.
Contact Us
If you have any questions about our Refund & Return Policy, please contact the Vinock customer service team.
When contacting us about a return, refund, damaged item, or order issue, please include your order number so that we can assist you as quickly as possible.
Vinock
We are committed to providing a transparent return process and helping our customers have a positive shopping experience.